Help & Support

We're here to help with your account, membership, payments and playback.

Contact us

Email support@binge.tube. We usually reply within one business day. Please include the email address of your BingeTube account and, for playback problems, the show and episode.

Membership and billing

• Price. $9.99 a month, renewing automatically until you cancel. New members can start with a discounted first week (the price is shown before you pay).
• Cancel on the website. Go to your Account page and choose “Cancel membership”. You keep access until the end of the month you've paid for.
• Cancel on iPhone (if you subscribed in the app). Open Settings, tap your name, then Subscriptions, choose BingeTube and tap Cancel Subscription. Apple handles these subscriptions.
• Cancel on Android (if you subscribed in the app). Open the Play Store app, tap your profile, then Payments & subscriptions, Subscriptions, choose BingeTube and tap Cancel subscription. Google handles these subscriptions.
• Refunds for website payments. Email us and we'll look into it.
• Refunds for Google Play purchases. Request a refund through Google Play.
• Refunds for App Store purchases. Request a refund from Apple at reportaproblem.apple.com.
• Restore an app purchase on a new phone. In the app, sign in, open the membership screen and tap “Restore purchases”.
• One membership everywhere. Your membership works on the website and in the app with the same account.

Account

• Forgot your password? Use Reset password and we'll email you a link to choose a new one. If you signed up with Google or Apple, just use that button again. Still stuck? Email us from the address on your account.
• Delete your account. In the app: Account tab, “Delete account”. On the website: Account page, “Delete account”. This permanently removes your account, My List and watch history. A subscription bought in the app is billed by your phone's app store: cancel it separately in your phone's subscription settings.

Playback

• Episodes need a stable internet connection; on slow connections the quality lowers automatically.
• If an episode won't start, check your connection, then close and reopen the episode. If it still fails, email us the show and episode number.

See also our Privacy Policy and Terms of Service.